Installer News

The importance of providing good customer service

The importance of providing good customer service

Throughout his experience of doing significant home renovations, Faisal Hussain, DGCOS Chief Executive, has been exposed to various levels of customer service. He discusses here the main issues that have impacted on him and gives his thoughts on how installers can offer top level service to their customers. Over the last few months, I have been in the position of being a customer of various trade…

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The Rolls Royce of Consumer Protection

The Rolls Royce of Consumer Protection

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) recently announced its successful accreditation to ISO 9001, one element of which includes customer satisfaction. ISO 9001 seeks proof that a business needs to ensure it maintains a focus on enhancing customer satisfaction, always looking to improve the customer and supply chain experience. Faisal Hussain, DGCOS Chief Executive, comments: …

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Take a listen: Mental Health & Wellbeing Podcast series from DGCOS & NHIC

Take a listen: Mental Health & Wellbeing Podcast series from DGCOS & NHIC

The Double Glazing and Conservatory Ombudsman Scheme (DGCOS) recently teamed up with the National Home Improvement Council (NHIC) along with medical experts, frontline charity workers and DGCOS representatives to share first hand insight and knowledge about the industry’s current mental health and wellbeing challenges. Faisal Hussain, DGCOS Chief Executive, comments: “During this carefully res…

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Spontaneous glass breakage explained

Spontaneous glass breakage explained

Spontaneous glass breakage is a rare but possible event that cannot be predicted. Faisal Husain, Chief Executive of DGCOS, explains what it is and how their installers handle it when it happens. It is a phenomenon that all door and window installers are aware of, but hopefully very rarely happens: Spontaneous glass breakage, where a pane of glass seemingly shatters for no discernible reason. Clear…

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