Prospective members are rigorously vetted before being allowed to join our national network of accredited installers. The implementation of our vetting procedure means that a number of glazing companies who apply to join DGCOS do not satisfy our accreditation requirements. DGCOS also carries out frequent audits and monitors level of customer satisfaction.
Undergo a five point credit and background history check on the proprietors/directors which includes multiple phoenix checks, credit scores, CCJ checks and similar trading name checks.
Provide DGCOS with a copy of their current Health and Safety Policy.
Carry minimum insurances of a) £2m Public Liability b) £10m Employers Liability.
Provide every customer with a Written Contract (to include Terms and Conditions and cancellation rights).
Provide every customer with a Written Guarantee.
Provide every customer with Deposit Protection Insurance (where a deposit has been taken - up to a maximum of 25% of the contract value).
Provide every customer with an Insurance Backed Guarantee.
Comply with building control regulations on every installation deemed necessary.
Allow DGCOS Inspectors to inspect any installation deemed necessary.
Allow DGCOS to send every customer a Satisfaction Questionnaire.
Submit to the legal jurisdiction of DGCOS and the Ombudsman.
Every customer is automatically sent a Satisfaction Questionnaire and pre-paid envelope.
These replies are entered into the DGCOS performance system and results monitored.
Minimum standards set in each category and alerts set off when ratings fall below minimum standards.
These scores will be available to view by the installer and comparisons of performance with whole membership.
System automatically picks up low scores and identifies relevant salespeople and failing fitting teams etc.
Annual review of credit checks and public/employer liability insurances.