Ombudsman

What is an Ombudsman?

The Ombudsman is completely independent and has full authority to provide a dispute resolution service. He can investigate any complaint involving the professional conduct of a member, providing the installation took place during their period of membership, and even if the membership has lapsed when the complaint is made.

How Can The Ombudsman Help?

• Provides an independent, impartial and completely free service to consumers to help resolve disputes between DGCOS members and consumers who are interacting with them.
• Resolves disputes without the need to go to court and the service is entirely free of charge to consumers.
• Is independent of members & consumers and will make a decision believed to be just and fair in the circumstances.