Installer News | Date: May 2015

DGCOS Membership Generates £107K in Revenue for Installer

Since launching the scheme in 2010, we have helped a number of our members grow from strength to strength and become more established in the home improvement sector. We believe in giving back to our members by helping them prosper in a highly competitive market. A perfect example of this is, Radcliffe Glass & Windows Ltd. With over 35 years experience designing, manufacturing and installing window…

Resolving Complaints Through Mediation

Handling a complaint can be stressful, time consuming and costly. Communication can often break down and a resolution cannot be found. Customers of DGCOS installers have access to a free mediation service that has helped resolve over 87% of complaints. The remaining 12% had access to a free Ombudsman service to conclude their disputes without incurring legal fees or costs. Mediation is easier and …