Installer News | Date: August 2018

DGCOS receives ADR Approval from Chartered Trading Standards Institute

On the 1st August 2018, QA Scheme Support Services Ltd (QASSS) received official approval as a consumer Alternative Dispute Resolution (ADR) body. QASSS Ltd provides various services for the following consumer protection schemes: • The Double Glazing and Conservatory Quality Assurance Ombudsman Scheme (DGCOS)• The Home Insulation & Energy Systems Quality Assured Contractors Scheme (HIES)• Th…

How to solve a consumer’s window condensation problems

Condensation in or on glass sealed units. It’s a complaint that crops up every year for installers, whether it’s a complaint from existing or new customers. But all of these complaints can be relatively easily resolved with the customer, once you know what information to provide. So let’s look at the three different condensation complaints: Condensation due to “breakdown” of the glass s…