Installer News

Launch of new mental health and wellbeing podcast series

Building on our two-year campaign for better mental health and wellbeing for those who work tirelessly in our sector to deliver home improvements, we decided that there was so much more we can do to help. So, along with our other Schemes, we started a collaboration with the National Home Improvement Council (NHIC), to bring together medical experts, frontline charity workers and DGCOS representati…

Larkin Windows

We are currently aware that Larkin Windows have gone into voluntary liquidation as of the 14th December 2015. Notice of which can be found on their company website http://www.larkinwindows.co.uk/indexhome.html

Resolving Complaints Through Mediation

Handling a complaint can be stressful, time consuming and costly. Communication can often break down and a resolution cannot be found. Customers of DGCOS installers have access to a free mediation service that has helped resolve over 87% of complaints. The remaining 12% had access to a free Ombudsman service to conclude their disputes without incurring legal fees or costs. Mediation is easier and …

How To Comply With Building Regulations

Since April 2002, it has been mandatory for homes with replacement glazing in the UK to comply with Building Regulations. Anyone who installs replacement windows or doors must certify compliance with these regulations. When having windows and doors replaced homeowners should ensure they obtain a Certificate of Compliance, which should be kept with all legal documents relating to the property. This…

DGCOS Helps Protect Homeowners From A £53,000 Conservatory Disaster

Mr. & Mrs. Smith placed an order with a DGCOS member to manufacture, supply and install a range of joinery and glazing products for an Orangery construction. The total contact value was £53,734. Mr. & Mrs. Smith paid the installer £48,361.35 in deposit and stage payments but unfortunately the installer ceased to trade prior to the joinery and glazing products being purchased. Sadly the consumers…

DGCOS Prevents £61,000 Conservatory Disaster