Installer News | Date: August 2023

Collaboration for the benefit of installers

DGCOS Chief Executive, Faisal Hussain, raises the idea of forming an installer Think Tank with a view to identifying issues installers face and opening a debate to find common solutions that help installers in their businesses. In this month’s column, he discusses his thoughts and invites responses to the idea of industry co-operation. The work that we do with our installer members means that t…

DGCOS investment in people is rewarded with ISO 9001

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) has been awarded ISO 9001, validating their investment in both their team and customer care processes. ISO 9001 is the internationally recognised standard for Quality Management, focussing on a key set of Quality Principles, including leadership, engagement, continual improvement and evidence-based decision making. Faisal Hussain, DGCOS Ch…