Installer News

Glass & Glazing Industry Mental Health Survey 2024

It’s been two years since we ran our first mental health survey in the industry. Since then, we feel the taboo has been removed and it’s more widely acknowledged that mental health is an issue in the sector and one we’re collectively working towards improving, although there is a long way to go. Mental Health Awareness Week takes place from Monday 13 – Sunday 19 May 2024. The theme, as set…

Sales and marketing: the foundation of a prosperous business

As part of their installer journey benefits package, the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) offers comprehensive sales and marketing support to help members achieve better sales. Here, DGCOS Chief Executive, Faisal Hussain, discusses what that support looks like. According to reports, there are more than 12,000 companies in the UK installing doors, windows and conservatories (…

Continued support for installers from DGCOS

DGCOS has launched its installer brochure, outlining the key benefits of being a DGCOS member, in an easy-to-access format. Aimed at potential member companies, the brochure clearly explains the details of the support installers have access to when they are DGCOS members. Faisal Hussain, DGCOS Chief Executive, explains more: “In light of recent enquiries from companies who are looking to become …

2 and 6 year registration options now available from DGCOS

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) now has two and six year registration options available to installers to reduce excess financial burden on companies. Faisal Hussain, Chief Executive, explains: “We have seen through our mediation process how much time it can take for installers to deal with customers when the guarantee is not clearly worded and consumers believe that th…

The power of positive customer experiences for businesses

Good customer service can reap rewards for window and door installers, and a customer services strategy should be part of every business. Here, Faisal Hussain, Chief Executive of Double Glazing & Conservatory Ombudsman Scheme (DGCOS), explains why taking care of customers is so important. I am sure that most, if not all, readers will have experienced poor customer service in their lifetime – I k…