Installer News

Collaboration for the benefit of installers

Collaboration for the benefit of installers

DGCOS Chief Executive, Faisal Hussain, raises the idea of forming an installer Think Tank with a view to identifying issues installers face and opening a debate to find common solutions that help installers in their businesses. In this month’s column, he discusses his thoughts and invites responses to the idea of industry co-operation. The work that we do with our installer members means that t…

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DGCOS investment in people is rewarded with ISO 9001

DGCOS investment in people is rewarded with ISO 9001

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) has been awarded ISO 9001, validating their investment in both their team and customer care processes. ISO 9001 is the internationally recognised standard for Quality Management, focussing on a key set of Quality Principles, including leadership, engagement, continual improvement and evidence-based decision making. Faisal Hussain, DGCOS Ch…

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DGCOS team nominated as Employer of the Year in the BIBA Awards

DGCOS team nominated as Employer of the Year in the BIBA Awards

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) service company, QA Schemes Support Services, has been nominated as a Finalist in the Employer of the Year category at the BIBAs, Lancashire’s premier business Awards. DGCOS Chief Executive Faisal Hussain, comments: “Respect, integrity, teamwork and communication are the core values that we embrace across the business, from the top dow…

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Installer Matters: Success relies on teamwork

Installer Matters: Success relies on teamwork

In May’s GGP column, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) discusses the power of teamwork and how having a strong team reaps benefits for everyone. Author John Donne said, no man is an island. At its deepest level, he was talking about the feeling of being part of the human race, but the theory is something we apply to our every day lives…

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