Double Glazing Installer News

Installer Matters: How our industry can reduce complaints

In March's Installer Matters column in GGP magazine, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) looks at how we measure and police competence in the fenestration industry, and the implications for installers. As the Ombudsman scheme, we have access to lots of data relating to consumer complaints, not only how many there are, but also what type o…

Warranties, not False Promises

Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) discusses with Total Installer magazine, the conundrum of manufacturers’ warranties and what they mean for installers and homeowners. Warranties. It’s a word we hear a lot but what does it really mean? The Oxford English Dictionary’s definition is: “A written guarantee, issued to the purchaser of …

DGCOS members can register with FENSA

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) insurance broker is back on the approved insurance providers list for FENSA, which brings with it a host of benefits for installers. Faisal Hussain, Chief Executive of DGCOS comments: “The insurance broker for DGCOS, UWC, who brokers our Insurance Back Guarantee (IBG) offering to our members to support their customers should they cease t…

DGCOS launches Installer focussed Newsletter

Communication with members continues to be a priority for the Double Glazing and Conservatory Ombudsman Scheme (DGCOS), with the launch of its winter newsletter highlighting the work the organisation has been doing to date, including their podcasts, campaign for better mental health, and plans to initiate a Fenestration Working Group to help define and shape the future of the industry. Faisal Huss…

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Installer News

Installer Matters: How our industry can reduce complaints

Warranties, not False Promises

DGCOS members can register with FENSA

DGCOS launches Installer focussed Newsletter