Mr. Waistell contracted a DGCOS member to install an Edwardian conservatory for a contract value of £21,500. Mr. Waistell paid the installer a total of £13,437 in deposit and stage payments.
The member unfortunately ceased to trade prior to completing the installation. This unfortunately left Mr. Waistell with partially completed base work. However because Mr. Waistell used an accredited installer, DGCOS were able to protect his deposit and stage payments and prevent him from having to appoint another installer to complete the installation.
Mr. Waistell approached DGCOS who appointed an independent inspector and specialist contractors to complete the installation. As Mr. Waistell was fully protected he was only required to pay the outstanding contract balance and was not left disadvantaged. Consequently through the protection offered by DGCOS the customer received a completed conservatory for the original contract price.
Speaking about the whole process Mr. Waistell said: “The fitters we thought were excellent, very friendly, professional and very hard working. We are very please so far with everything and I’m sure you’ll agree its looking good.”
For further information about how using a DGCOS installer will protect you call, 0845 053 8975.