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Installer News
Winners At The Top 50 Companies For Customer Service Awards!
We’re excited to announce that QASSS (QA Scheme Support Services) that operate DGCOS, HIES and HICS has been announced as 2020 winners of the ‘Contact Centre Special Moment’ award at The Top Companies for Customer Service Awards. This is a fantastic result highlighting our industry-leading complaint handling and alternative dispute resolution (ADR) services. Our ‘Resolution Revolution�…
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What changed in 2019?
As one year ends and another begins we look at the home improvement marketplace in 2019 and reflect on a tremendously exciting and busy year for QASSS and its schemes DGCOS, HIES and HICS. Our Achievements We have transformed our complaint handling and ADR service offering industry-leading speed of resolution, reducing the average time to 3.59 days as compared to the industry average of 80 days…
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Finalists at the UK Complaint Handling Awards & The Top 50 Companies for Customer Service Awards
We’re pleased to announce that QASSS (QA Scheme Support Services) that operate DGCOS, HIES and HICS consumer protection schemes have been announced as finalists at both the UK Complaint Handling Awards and The Top 50 Companies for Customer Service Awards The UK Complaint Handling Awards is now in its 4th year and continues to be the only awards programme in the UK to recognise the inspiring …
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New Year – New Business Opportunities
Propensio Finance, an affiliate partner of QASSS (QA Scheme Support Services), has just launched a brand new 2-tier rate product, widening their credit offer to both sub-prime and near-prime customers to help retailers and installers generate more business. Propensio Finance specialises in providing fast, flexible, non-prime lending to the home improvement market, widening the customer base for in…
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