Mr. Gledhill contracted a DGCOS member to install a new conservatory. Upon having the conservatory installed, Mr. Gledhill experienced several roof leaks. The installer repaired the roof and always honoured their guarantee. Unfortunately, the company went into liquidation.
Mr. Gledhill contacted DGCOS and explained the situation. DGCOS sent out an independent inspector to his property and identified the reason behind the leak. Following this, DGCOS sent a team of specialist conservatory installers to Mr. Gledhill’s property on two separate occasions to ensure the problem was resolved.
Speaking about the whole process Mr. Gledhill said: “ I am very pleased with the service we have received from DGCOS. They have been extremely helpful and have taken the initiative and not left me in the lurch. It’s very reassuring that DGCOS exists to help the general public in the event of a problem. I can only sing their praises and would recommend consumers ask their installer if they are a member of DGCOS. It just gives you the security and fallback if a company goes out of business”.
For further information about how using a DGCOS installer will protect you, call 0845 053 8975.