Double Glazing Installer News

Business Interruption Insurance

Does standard business interruption insurance provide cover for businesses who are not able to operate due to the effects of Covid-19? Business insurance policies are designed to cover standard risks and are therefore unlikely to provide cover for the effects of global pandemics like Covid-19. This includes forced closure by the authorities. Businesses may have chosen to purchase cover that will s…

Survey Reveals Consumers Prioritise Quality Over Price

A recent survey by Certass has revealed some interesting insights about what is important to homeowners when choosing a window or door installer. Their latest members survey revealed that homeowners deem product quality the most important. The statistics More than 96% of respondents said that product quality was extremely important or very important to their customers. Closely followed by finish …

Coronavirus Contingency Plan

We are sending special thoughts to all our installers and consumers out there that may be experiencing a negative impact due to the coronavirus. This is a difficult time and we’re here to support you where we can. We are currently operating as normal, but we do have extensive contingency plans in place so that we can all stay safe AND it will be business as usual to continue to support you and y…

Double Winners at the UK Complaint Handling Awards 2020

QA Scheme Support Services (QASSS) took home two awards at the UK Complaint Handling Awards 2020, including a silver award for Best Complaint Handling and a bronze award for Best Complaint Handling Team of the Year – Initiative. QASSS operates three consumer protection schemes across home improvement, including HIES, HICS, and DGCOS*. The company entered their Resolution Revolution project into …

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Installer News

Business Interruption Insurance

Survey Reveals Consumers Prioritise Quality Over Price

Coronavirus Contingency Plan

Double Winners at the UK Complaint Handling Awards 2020