Faisal Hussain joins DGCOS as New Chief Executive

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Faisal Hussain joins DGCOS as New Chief Executive

The Double Glazing & Conservatory Ombudsman scheme, DGCOS, welcomes new Chief Executive, Faisal Hussain. Faisal will be working with the DGCOS team to ensure consumers continue to be protected and to support DGCOS members in delivering excellent customer service and winning more business.

Faisal brings in-depth knowledge and experience in the double glazing sector as well as having many years’ experience in marketing, project management, and research and development. Faisal is also a Fellow of the Chartered Institute of Marketing and a member of various industry working groups.

Faisal Hussain, DGCOS Chief Executive, comments, “Thank you to everyone for a warm welcome and it’s great to be part of an organisation whose philosophy is about raising standards.

We have a fantastic team who are committed to providing an excellent service to both consumers and members. I am looking forward to driving our ethos of consumer protection and supporting members in these uncertain times."

DGCOS is a consumer protection organisation that covers the installation of double glazing and conservatories. The consumer protection organisation has a trusted network of UK-based windows, doors, and conservatory installers. When a homeowner uses one of these members, the homeowner will receive thorough consumer protection upon registration of their installation.

The protection that homeowners will receive is completely free to the consumer and they will get access to Alternative Dispute Resolution, access to a consumer advice line, access to an Independent Ombudsman, Deposit & Stage Payment Protection Insurance, and an Insurance Backed Guarantee (upon completion of the contract).

DGCOS is endorsed by architect and TV presenter, George Clarke, who works with DGCOS to ensure that consumers are respected, protected, and educated on their double glazing and conservatory journey.

Faisal Hussain, concludes, “Our members are our lifeblood, and we will be working with them to help them throughout their business and also deliver robust consumer protection. I’ll be personally speaking with our members in the next couple of months to build upon our already strong relationship.”

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