Mr. & Mrs. Smith placed an order with a DGCOS member to manufacture, supply and install a range of joinery and glazing products for an Orangery construction. The total contact value was £53,734. Mr. & Mrs. Smith paid the installer £48,361.35 in deposit and stage payments but unfortunately the installer ceased to trade prior to the joinery and glazing products being purchased. Sadly the consumers were left without a finished product.
Mr. & Mrs. Smith reported the case to DGCOS’ insurance provider in order to make a claim. DGCOS’ insurance provider was able to purchase the pre-ordered goods from the supplier and arranged for the work to be completed. The installation was completed to the same specification as the original contract and at no extra cost.
Speaking about the whole process Mr. & Mrs. Smith said: “We would like to thank DGCOS for supporting us through this process. They were professional throughout and ensured we were not left disadvantaged at any point. We are extremely happy with the finished project and would happily recommend using a DGCOS installer.
For further information about how using a DGCOS installer will protect you, call 0845 053 8975