Its celebrations all round as The Double Glazing and Conservatory Ombudsman Scheme (DGCOS) has reached its 10-year anniversary. That’s a whole decade of protecting consumers!
The consumer protection scheme, following a pilot, became fully established back in 2010 due to concerns that consumers were being taken advantage of in the double-glazing industry. Here at DGCOS, we wanted to do things differently. We wanted to protect homeowners, we wanted to help installers and we wanted to improve the reputation of the industry.
The scheme has gone from strength to strength from winning awards (3 this year) and becoming CTSI approved for alternative dispute resolution, to attracting a nationwide installer base and having Nick Ross as DGCOS’s first Brand Ambassador and George Clarke our current Brand Ambassador and much, much more.
Since the scheme started, we’ve:
- Helped over 350,000 customers
- Protected £260m worth of deposits
- Protected £1.5bn worth of contracts
- Protected £1.1m worth of products.
“What an incredible 10 years it has been. We would like to thank each and every one of our installers, consumers and the team. Without you, there would be no 10-year anniversary to celebrate, so thank you all for supporting DGCOS.” Tony Pickup, Founder DGCOS.
It’s been such a busy 10 years so we thought it would be fun to take a look back in pictures down memory lane.
Jake Pilkington with one of our happy consumers way back in the early days
Tony Pickup (Founder) signing Nick Ross on board as our first Brand Ambassador
DGCOS on BBC breakfast
Filming our first TV advert
DGCOS helping consumers on BBC’s “Don’t Get Done, Get Dom”
Our first video with Nick Ross as Brand Ambassador
One of our first ever sales training brochures
Celebrating successes with Radcliffe Glass & Windows (one of our first members) who generated more revenue due to their DGCOS membership
Yep, that is a Nick Ross cardboard cut-out!
Our first logo
Meeting our new Brand Ambassador George Clarke in the office
Some of our team at the FIT show last year (2019) with George Clarke
There it is – our new logo!
Our team of ADR superheroes at the UK complaint handling awards earlier this year
To current day – remote working but still as strong a team as ever!