The Double Glazing & Conservatory Quality Assurance Ombudsman Scheme (DGCOS) is proud to announce that it has successfully recertified for ISO 9001, the internationally recognised standard for quality management systems, with zero non-conformances.
This latest achievement underlines DGCOS’ commitment to excellence in operational performance and customer service. The successful outcome of the rigorous external audit demonstrates the maturity, consistency, and effectiveness of DGCOS’ internal systems and processes, which are designed to support both member businesses and consumers across the double-glazing sector.
Faisal Hussain, CEO of DGCOS, commented, “The recertification is a testament to the dedication, collaboration, and attention to detail shown across all our teams at DGCOS. ISO 9001 is the internationally recognised standard for quality management systems, and to maintain this certification year-on-year requires an ongoing commitment to improvement, consistency, and customer focus. I’m incredibly proud of everyone who played a part in this success.”
The ISO 9001 standard ensures that DGCOS consistently provides services that meet customer and regulatory requirements while driving a culture of continuous improvement and operational excellence. Certification is only granted to organisations that demonstrate a high standard of quality assurance, robust internal controls, and a customer-centric approach.
Achieving recertification without a single non-conformance also highlights the strength of DGCOS’ quality management system and the effectiveness of efforts to streamline internal processes, refine procedures, and enhance compliance frameworks.