Double Glazing Installer News

Survey Reveals Consumers Prioritise Quality Over Price

A recent survey by Certass has revealed some interesting insights about what is important to homeowners when choosing a window or door installer. Their latest members survey revealed that homeowners deem product quality the most important. The statistics More than 96% of respondents said that product quality was extremely important or very important to their customers. Closely followed by finish …

Coronavirus Contingency Plan

We are sending special thoughts to all our installers and consumers out there that may be experiencing a negative impact due to the coronavirus. This is a difficult time and we’re here to support you where we can. We are currently operating as normal, but we do have extensive contingency plans in place so that we can all stay safe AND it will be business as usual to continue to support you and y…

Double Winners at the UK Complaint Handling Awards 2020

QA Scheme Support Services (QASSS) took home two awards at the UK Complaint Handling Awards 2020, including a silver award for Best Complaint Handling and a bronze award for Best Complaint Handling Team of the Year – Initiative. QASSS operates three consumer protection schemes across home improvement, including HIES, HICS, and DGCOS*. The company entered their Resolution Revolution project into …

Who is the Office for Product Safety and Standards?

Office for Product Safety and Standards The Office for Product Safety and Standards (OPSS) was established in January 2018 and forms part of the Department for Business, Energy and Industrial Strategy (BEIS). What does the Office for Product Safety and Standards do? OPSS oversees the regulatory system for product safety and standards in the UK. They aim to improve regulatory protections and suppor…

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Installer News

Survey Reveals Consumers Prioritise Quality Over Price

Coronavirus Contingency Plan

Double Winners at the UK Complaint Handling Awards 2020

Who is the Office for Product Safety and Standards?