Installer News

Warranties, not False Promises

Warranties, not False Promises

Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) discusses with Total Installer magazine, the conundrum of manufacturers’ warranties and what they mean for installers and homeowners. Warranties. It’s a word we hear a lot but what does it really mean? The Oxford English Dictionary’s definition is: “A written guarantee, issued to the purchaser of …

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Installer Matters: Less talk, more action

Installer Matters: Less talk, more action

In the January GGP column, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) talks about the organisation’s plans to build on the Mental Health campaign it started a year ago with industry-specific resources It was this time last year that I first wrote about the subject of mental health in our industry, hoping to raise awareness of what was then, a to…

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Installer matters: Attract, develop, retain

Installer matters: Attract, develop, retain

In this latest Installer Matters column for GGP Magazine, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS), tackles a problem that’s currently thwarting the stability and growth of businesses in our sector: recruitment. We all know that people are at the heart of every business and can make or break a brand. But what we’re currently seeing across th…

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Warranty Uncertainty

Warranty Uncertainty

Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS), Faisal Hussain, says manufacturers to stop hiding behind installers when things go wrong in the latest article with Glass Times. As a leading consumer protection organisation, DGCOS often has the responsibility to give voice to, and tackle the difficult issues that some want to sweep under the carpet. Sadly, a theme tha…

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