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Installer Matters: Less talk, more action

In the January GGP column, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) talks about the organisation’s plans to build on the Mental Health campaign it started a year ago with industry-specific resources It was this time last year that I first wrote about the subject of mental health in our industry, hoping to raise awareness of what was then, a to…

Installer matters: Attract, develop, retain

In this latest Installer Matters column for GGP Magazine, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS), tackles a problem that’s currently thwarting the stability and growth of businesses in our sector: recruitment. We all know that people are at the heart of every business and can make or break a brand. But what we’re currently seeing across th…

Warranty Uncertainty

Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS), Faisal Hussain, says manufacturers to stop hiding behind installers when things go wrong in the latest article with Glass Times. As a leading consumer protection organisation, DGCOS often has the responsibility to give voice to, and tackle the difficult issues that some want to sweep under the carpet. Sadly, a theme tha…

Consumer Disputes Add To Installer Stress

Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS), explains why their position as an approved ADR Competent Authority gives an insight into how consumer complaints relate to the results of their Glass and Glazing Mental Health Survey 2022. One of our roles at DGCOS is as a Chartered Trading Standard Institute approved Alterative Dispute Resolution (ADR) …

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Installer News

Installer Matters: Less talk, more action

Installer matters: Attract, develop, retain

Warranty Uncertainty

Consumer Disputes Add To Installer Stress