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Installer Matters: Success relies on teamwork

In May’s GGP column, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) discusses the power of teamwork and how having a strong team reaps benefits for everyone. Author John Donne said, no man is an island. At its deepest level, he was talking about the feeling of being part of the human race, but the theory is something we apply to our every day lives…

Installer Matters: The Power of Data

In this month’s GGP column, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) discusses the importance of data and analysis for raising standards within the industry. We have all witnessed a digital revolution within our lifetimes, and it has affected the way each and every one of us lives and works. As consumers, we see this across the way we bank, or…

The dangers of dissolution

In February's issue of GGP magazine, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) talks about the problems that can occur when installation companies are dissolved rather than put into liquidation, in our regular column Installer Matters. In the course of our work at DGCOS, we deal with a lot of positives every day when we’re talking to and me…

Installer Matters: How our industry can reduce complaints

In March's Installer Matters column in GGP magazine, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) looks at how we measure and police competence in the fenestration industry, and the implications for installers. As the Ombudsman scheme, we have access to lots of data relating to consumer complaints, not only how many there are, but also what type o…

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Installer News

Installer Matters: Success relies on teamwork

Installer Matters: The Power of Data

The dangers of dissolution

Installer Matters: How our industry can reduce complaints