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Installer Matters: The Power of Data

In this month’s GGP column, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) discusses the importance of data and analysis for raising standards within the industry. We have all witnessed a digital revolution within our lifetimes, and it has affected the way each and every one of us lives and works. As consumers, we see this across the way we bank, or…

The dangers of dissolution

In February's issue of GGP magazine, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) talks about the problems that can occur when installation companies are dissolved rather than put into liquidation, in our regular column Installer Matters. In the course of our work at DGCOS, we deal with a lot of positives every day when we’re talking to and me…

Installer Matters: How our industry can reduce complaints

In March's Installer Matters column in GGP magazine, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) looks at how we measure and police competence in the fenestration industry, and the implications for installers. As the Ombudsman scheme, we have access to lots of data relating to consumer complaints, not only how many there are, but also what type o…

Warranties, not False Promises

Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) discusses with Total Installer magazine, the conundrum of manufacturers’ warranties and what they mean for installers and homeowners. Warranties. It’s a word we hear a lot but what does it really mean? The Oxford English Dictionary’s definition is: “A written guarantee, issued to the purchaser of …

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Installer News

Installer Matters: The Power of Data

The dangers of dissolution

Installer Matters: How our industry can reduce complaints

Warranties, not False Promises