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Installer Matters: How our industry can reduce complaints

In March's Installer Matters column in GGP magazine, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) looks at how we measure and police competence in the fenestration industry, and the implications for installers. As the Ombudsman scheme, we have access to lots of data relating to consumer complaints, not only how many there are, but also what type o…

Warranties, not False Promises

Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) discusses with Total Installer magazine, the conundrum of manufacturers’ warranties and what they mean for installers and homeowners. Warranties. It’s a word we hear a lot but what does it really mean? The Oxford English Dictionary’s definition is: “A written guarantee, issued to the purchaser of …

Installer Matters: Less talk, more action

In the January GGP column, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) talks about the organisation’s plans to build on the Mental Health campaign it started a year ago with industry-specific resources It was this time last year that I first wrote about the subject of mental health in our industry, hoping to raise awareness of what was then, a to…

Installer matters: Attract, develop, retain

In this latest Installer Matters column for GGP Magazine, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS), tackles a problem that’s currently thwarting the stability and growth of businesses in our sector: recruitment. We all know that people are at the heart of every business and can make or break a brand. But what we’re currently seeing across th…

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Installer News

Installer Matters: How our industry can reduce complaints

Warranties, not False Promises

Installer Matters: Less talk, more action

Installer matters: Attract, develop, retain