Installer News | Date: November 2022

Consumer Disputes Add To Installer Stress

Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS), explains why their position as an approved ADR Competent Authority gives an insight into how consumer complaints relate to the results of their Glass and Glazing Mental Health Survey 2022. One of our roles at DGCOS is as a Chartered Trading Standard Institute approved Alterative Dispute Resolution (ADR) …

Installer matters: Better Business Support

In the November GGP Installer Matters column, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS), discusses the very real “business” challenges the UK is facing, recognising the impact this is having on mental health and what we could be doing to tackle this latest round of issues, together. It is without doubt a worrying time to be in business. Our s…