Installer News | Date: January 2024

The Rolls Royce of Consumer Protection

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) recently announced its successful accreditation to ISO 9001, one element of which includes customer satisfaction. ISO 9001 seeks proof that a business needs to ensure it maintains a focus on enhancing customer satisfaction, always looking to improve the customer and supply chain experience. Faisal Hussain, DGCOS Chief Executive, comments: …