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Installers who gain accreditation boost their own edge in the market place and get the same protection as their clients.

Nick Ross

Nick Ross (Former BBC watchdog, Crime Watch Presenter & DGCOS ambassador)

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Welcome to The DGCOS Installer Portal

  • The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) is a prestigious organisation with a high calibre of membership. DGCOS provides comprehensive consumer protection to homeowners as well as powerful point of sale material that will help you sell more. Accredited installers are rigorously vetted before being allowed to join DGCOS and are continually monitored to ensure members continue to meet our exacting standards.

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  • DGCOS accredited installers have access to a wide range of marketing material proven to generate more sales for your business. Using our point of sale material, we'll help you discover new customer opportunities and create a brand that is understood and viewed favourably by your customers. When you become an accredited installer of DGCOS you will receive a membership pack which includes: Peace of mind packs, Consumers Leaflets, Consumer DVD's, Membership Certificates, Vehicle & Window signs & Showroom Posters.

  • Powerful point of sale material, a unique Finance facility & sales training are just some of the tools that can help you secure new business. The finance facility enables DGCOS members to provide consumers with more opportunities to buy. DGCOS also offers free professional sales training that is packed with tried and tested sales techniques, proven to produce profitable results.

  • DGCOS is the only scheme to offer an advanced level of protection. DGCOS provides consumers a free dispute resolution service, which includes; Mediation, Independent Inspections (to assist with installation/product defects at DGCOS discretion), access to an Ombudsman and access to a Compensation Fund. Mediation is designed to bring the matter to a speedy conclusion. Over 82% of complaints are resolved through mediation. If an agreement cannot be reached, the case can then be referred to the Ombudsman, who will consider the evidence presented by both parties and make an Award, which becomes binding on the member.

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About DGCOS

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) is a prestigious organisation with a high calibre of membership. DGCOS provides comprehensive consumer protection to homeowners as well as powerful point of sale material that will help you sell more. Accredited installers are rigorously vetted before being allowed to join DGCOS and are continually monitored to ensure members continue to meet our exacting standards.

Learn More...
Marketing Support

DGCOS accredited installers have access to a wide range of marketing material proven to generate more sales for your business. Using our point of sale material, we'll help you discover new customer opportunities and create a brand that is understood and viewed favourably by your customers. When you become an accredited installer of DGCOS you will receive a membership pack which includes: Peace of mind packs, Consumers Leaflets, Consumer DVD's, Membership Certificates, Vehicle & Window signs & Showroom Posters.

Increase Sales

Powerful point of sale material, a unique Finance facility & sales training are just some of the tools that can help you secure new business. The finance facility enables DGCOS members to provide consumers with more opportunities to buy. DGCOS also offers free professional sales training that is packed with tried and tested sales techniques, proven to produce profitable results.

Dispute Resolution

DGCOS is the only scheme to offer an advanced level of protection. DGCOS provides consumers a free dispute resolution service, which includes; Mediation, Independent Inspections (to assist with installation/product defects at DGCOS discretion), access to an Ombudsman and access to a Compensation Fund. Mediation is designed to bring the matter to a speedy conclusion. Over 82% of complaints are resolved through mediation. If an agreement cannot be reached, the case can then be referred to the Ombudsman, who will consider the evidence presented by both parties and make an Award, which becomes binding on the member.

Learn More...

CUSTOMERS SERVED & PRODUCTS INSTALLED BY DGCOS MEMBERS

295k Customers
804k Windows
197k Doors
17217 Conservatories

8 Reasons to become a DGCOS member

DGCOS members have access to a range of benefits that are ideal for installation companies who want to increase their sales conversion rates and help build a better future for the industry. Being a member of DGCOS means you can give your customers complete peace of mind and be part of a high quality network of installers to help you stand out from the crowd.
  • Endorsed by Consumer Champion Nick Ross (former BBC Watchdog & Crimewatch Presenter)
  • Powerful Point of Sale Material
  • Increasing sales conversions
  • Deposit Payment Protection (up to 25% of the contract value)
  • Insurance Backed Guarantees (for every customer)
  • Mediation (to help fully resolve any disputes should they arise)
  • Independent Inspections (to assist with installation/product defects at DGCOS discretion)
  • Access to a Compensation Fund

DGCOS Resources

DGCOS aims to provide support that will make it easy for you to improve your business.
Here you will find a selection of resources that you will find useful.

Installer Brochure

The installer brochure will help you understand the benefits of the scheme & why you should join DGCOS

Consumer Brochure

The consumer brochure is used by members to inform prospective customers of the benefits of DGCOS.

P.O.S Material

Download our full range of marketing materials here to see how DGCOS can help you sell and convert more business.

Finance Package

DGCOS Installers have access to a unique finance package to offer homeowners the best credit deals. 

Youngs Brochure

This case study demonstrates how DGCOS prevented a £61,603 consumer disaster and protected the consumer. 

Join DGCOS and enjoy all the benefits of membership

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Are you a consumer?

If you are a consumer click on the link below to find out more about DGCOS.

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