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Warranty Uncertainty

Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS), Faisal Hussain, says manufacturers to stop hiding behind installers when things go wrong in the latest article with Glass Times. As a leading consumer protection organisation, DGCOS often has the responsibility to give voice to, and tackle the difficult issues that some want to sweep under the carpet. Sadly, a theme tha…

Consumer Disputes Add To Installer Stress

Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS), explains why their position as an approved ADR Competent Authority gives an insight into how consumer complaints relate to the results of their Glass and Glazing Mental Health Survey 2022. One of our roles at DGCOS is as a Chartered Trading Standard Institute approved Alterative Dispute Resolution (ADR) …

Installer matters: Better Business Support

In the November GGP Installer Matters column, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS), discusses the very real “business” challenges the UK is facing, recognising the impact this is having on mental health and what we could be doing to tackle this latest round of issues, together. It is without doubt a worrying time to be in business. Our s…

Installer Matters: Introducing self-care

In this Octobers GGP Installer Matters column, Faisal Hussain, Chief Executive of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) shares what proactive steps the organisation is taking to help combat the ‘stark & emotional’ results of the DGCOS Glass and Glazing Mental Health Survey, delivered earlier this year. “When we first set out writing this column, we promised that we would…

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Installer News

Warranty Uncertainty

Consumer Disputes Add To Installer Stress

Installer matters: Better Business Support

Installer Matters: Introducing self-care