Installer News

Consumer Contract Regulations

Are You Really Complying with the Consumer Contract Regulations? Part 1

You all remember the CCRs? They became law in June 2014, their full name: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. They covered all the “information requirements” an installation company needs to provide at, or before the order is placed to ensure that the contract complies with the Regulations, and brought in new cancellation rights as part o…

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DGCOS resolves 68.52% of consumer complaints within 7 days

DGCOS resolves 68.52% of consumer complaints within 7 days

Our expert team of dispute resolution officers impressively resolved 68.52% of all consumer complaints received from 1st January 2018 to 30th June 2018, within 7 days. The remainder were effectively managed through to the end via free mediation, free inspections (at our discretion) and free access to an independent Ombudsman. How does our Dispute Resolution Process work? Our three-stage process c…

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DGCOS joins the British Energy Efficiency Federation (BEEF)

DGCOS joins the British Energy Efficiency Federation (BEEF)

British Energy Efficiency Federation (BEEF), which was formed back in 1996, aims to provide a forum for consultation between relevant trade associations within the energy efficiency industry and Government. Adrian Simpson, Assistant Director of Consumer Policy for DGCOS, attended a BEEF meeting on the 13th June 2018. During the meeting, we got to hear more about the Scottish Government’s ambitio…

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DGCOS Engages with Industry at PIGS London

DGCOS Engages with Industry at PIGS London

On 14th June DGCOS attended the latest PIGS networking event in London. This was held at a new venue at The Warwick in Soho, in a private function room downstairs. Attending these events is part of our ongoing strategy to network and engage with key industry leaders and trade bodies. In conjunction with this strategy, DGCOS has now become a PIGS sponsor. Check out PIGS on social media - @PeopleInG…

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