An Ombudsman is someone to whom you can address a complaint about an organisation or body if you feel you have been dealt with unfairly or have suffered some financial or other loss. The Ombudsman is responsible for overseeing disputes that are a result of; breach of contract, unfair treatment or situations that have led to distress and/or financial disadvantage.
DGCOS has appointed Ombudsman Services to investigate and resolve any disputes between DGCOS members and their customers that may not have been resolved at an earlier stage.
Ombudsman Services is the UK’s leading independent multisector ombudsman, providing dispute resolution in the home improvement, energy, communications, property and copyright licensing sectors. Ombudsman Services is approved by Ofcom under the Communications Act 2003 to provide alternative dispute resolution in the communications sector, appointed by Ofgem to run the energy ombudsman and The Department for Energy and Climate Change (DECC) as the Ombudsman and Investigation Service for the Green Deal. Ombudsman Services currently employ more than 500 people at its Head Office based in Warrington.
Lewis Shand Smith
To contact Ombudsman Services Tel: 0330 440 1634.