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Installer News
The Rolls Royce of Consumer Protection
The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) recently announced its successful accreditation to ISO 9001, one element of which includes customer satisfaction. ISO 9001 seeks proof that a business needs to ensure it maintains a focus on enhancing customer satisfaction, always looking to improve the customer and supply chain experience. Faisal Hussain, DGCOS Chief Executive, comments: …
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Take a listen: Mental Health & Wellbeing Podcast series from DGCOS & NHIC
The Double Glazing and Conservatory Ombudsman Scheme (DGCOS) recently teamed up with the National Home Improvement Council (NHIC) along with medical experts, frontline charity workers and DGCOS representatives to share first hand insight and knowledge about the industry’s current mental health and wellbeing challenges. Faisal Hussain, DGCOS Chief Executive, comments: “During this carefully res…
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Spontaneous glass breakage explained
Spontaneous glass breakage is a rare but possible event that cannot be predicted. Faisal Husain, Chief Executive of DGCOS, explains what it is and how their installers handle it when it happens. It is a phenomenon that all door and window installers are aware of, but hopefully very rarely happens: Spontaneous glass breakage, where a pane of glass seemingly shatters for no discernible reason. Clear…
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Product innovation gives new life to conservatories
The conservatory industry has taken a bit of a beating in recent months, suffering from a perception problem and lagging behind in terms of innovation and product development. Faisal Hussain, Chief Executive of DGCOS, discusses why there’s life in the industry yet. The image of the traditional conservatory as a glass box with white PVC-U frames which is hard to heat in winter and keep cool in su…
Read More- Episode Five of the DGCOS NHIC new mental health and wellbeing podcast series now available
- Episode Four of the DGCOS NHIC new mental health and wellbeing podcast series now available
- Episode Three of the DGCOS NHIC new mental health and wellbeing podcast series now available
- How much does poor planning cost your business?
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