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Installer News

DGCOS Membership Generates £107K in Revenue for Installer

DGCOS Membership Generates £107K in Revenue for Installer

Since launching the scheme in 2010, we have helped a number of our members grow from strength to strength and become more established in the home improvement sector. We believe in giving back to our members by helping them prosper in a highly competitive market. A perfect example of this is, Radcliffe Glass & Windows Ltd. With over 35 years experience designing, manufacturing and installing window…

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Resolving Complaints Through Mediation

Resolving Complaints Through Mediation

Handling a complaint can be stressful, time consuming and costly. Communication can often break down and a resolution cannot be found. Customers of DGCOS installers have access to a free mediation service that has helped resolve over 87% of complaints. The remaining 12% had access to a free Ombudsman service to conclude their disputes without incurring legal fees or costs. Mediation is easier and …

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How To Comply With Building Regulations

How To Comply With Building Regulations

Since April 2002, it has been mandatory for homes with replacement glazing in the UK to comply with Building Regulations. Anyone who installs replacement windows or doors must certify compliance with these regulations. When having windows and doors replaced homeowners should ensure they obtain a Certificate of Compliance, which should be kept with all legal documents relating to the property. This…

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DGCOS Helps Protect Homeowners From A £53,000 Conservatory Disaster

DGCOS Helps Protect Homeowners From A £53,000 Conservatory Disaster

Mr. & Mrs. Smith placed an order with a DGCOS member to manufacture, supply and install a range of joinery and glazing products for an Orangery construction. The total contact value was £53,734. Mr. & Mrs. Smith paid the installer £48,361.35 in deposit and stage payments but unfortunately the installer ceased to trade prior to the joinery and glazing products being purchased. Sadly the consumers…

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