Installer News

2 and 6 year registration options now available from DGCOS

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) now has two and six year registration options available to installers to reduce excess financial burden on companies. Faisal Hussain, Chief Executive, explains: “We have seen through our mediation process how much time it can take for installers to deal with customers when the guarantee is not clearly worded and consumers believe that th…

The power of positive customer experiences for businesses

Good customer service can reap rewards for window and door installers, and a customer services strategy should be part of every business. Here, Faisal Hussain, Chief Executive of Double Glazing & Conservatory Ombudsman Scheme (DGCOS), explains why taking care of customers is so important. I am sure that most, if not all, readers will have experienced poor customer service in their lifetime – I k…

How Industry Awards can Endorse Business Activity

Industry awards bring a range of benefits to companies, if they are approached properly, says Faisal Hussain, DGCOS Chief Executive. Here, Faisal discusses how important awards are, and how they can put a business at the heart of their profession. If you search online for industry awards, you will find a range of events, from local business and regional awards to industry-specific events, not leas…

Installer support from start to finish

At the heart of DGCOS is a commitment to provide a holistic support programme to members which reflects the needs of the variety of installers companies within the industry. Here, Faisal Hussain, DGCOS Chief Executive, outlines the benefits that members receive. At DGCOS we are dedicated to assisting installer members throughout every phase of their journey, which is reflected in a comprehensive f…

DGCOS Celebrate 5 Years with George Clarke

February 2024 marks the five year anniversary with George Clarke as Brand Ambassador for The Double Glazing and Conservatory Ombudsman Scheme (DGCOS). DGCOS and George both share a commitment to upholding the highest standards in the double-glazing industry. Reflecting on the milestone, George Clarke, DGCOS Brand Ambassador, comments, “Celebrating five years with DGCOS has been nothing short of …