Double Glazing Installer News

Don't get fined! Make sure you comply with the General Data Protection Regulation (GDPR)

The EU General Data Protection Regulation (GDPR), which supersedes the UK Data Protection Act 1998 came into force in April 2016, however companies have been given until 25th May 2018 to become compliant. Strengthening the privacy rights of individuals The GDPR provides individuals with more control over their personal information and ensures companies are now more accountable for data protection…

Adrian Simpson - Assistant Director of Consumer Policy

Former Chartered Trading Standards Institute Services Director joins DGCOS

I’m Adrian Simpson the new Assistant Director of Consumer Policy, having joined DGCOS and HIES in December 2017.My role is to ensure that both companies are influential and powerful and that they continue to make the market work well for consumers and businesses. The home improvement and renewables markets are incredibly politically driven and it’s important that our voice is heard. If you’…

Larkin Windows

We are currently aware that Larkin Windows have gone into voluntary liquidation as of the 14th December 2015. Notice of which can be found on their company website http://www.larkinwindows.co.uk/indexhome.html

Resolving Complaints Through Mediation

Handling a complaint can be stressful, time consuming and costly. Communication can often break down and a resolution cannot be found. Customers of DGCOS installers have access to a free mediation service that has helped resolve over 87% of complaints. The remaining 12% had access to a free Ombudsman service to conclude their disputes without incurring legal fees or costs. Mediation is easier and …

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Installer News

Don't get fined! Make sure you comply with the General Data Protection Regulation (GDPR)

Former Chartered Trading Standards Institute Services Director joins DGCOS

Larkin Windows

Resolving Complaints Through Mediation