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Installer News | Date: July 2018

DGCOS and Certass agree partnership deal

DGCOS and Certass agree partnership deal

     DGCOS and certification specialists Certass have agreed a partnership deal, commencing 1st August 2018. The agreement marks the start of a close collaboration between the two groups, benefitting installers that are members of both and the industry as a whole. Certain benefits from each scheme will now be available to members of both. For example, Certass members will be able to use DGCOS t…

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Consumer Contract Regulations

Are You Really Complying with the Consumer Contract Regulations? Part 1

You all remember the CCRs? They became law in June 2014, their full name: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. They covered all the “information requirements” an installation company needs to provide at, or before the order is placed to ensure that the contract complies with the Regulations, and brought in new cancellation rights as part o…

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DGCOS resolves 68.52% of consumer complaints within 7 days

DGCOS resolves 68.52% of consumer complaints within 7 days

Our expert team of dispute resolution officers impressively resolved 68.52% of all consumer complaints received from 1st January 2018 to 30th June 2018, within 7 days. The remainder were effectively managed through to the end via free mediation, free inspections (at our discretion) and free access to an independent Ombudsman. How does our Dispute Resolution Process work? Our three-stage process c…

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DGCOS joins the British Energy Efficiency Federation (BEEF)

DGCOS joins the British Energy Efficiency Federation (BEEF)

British Energy Efficiency Federation (BEEF), which was formed back in 1996, aims to provide a forum for consultation between relevant trade associations within the energy efficiency industry and Government. Adrian Simpson, Assistant Director of Consumer Policy for DGCOS, attended a BEEF meeting on the 13th June 2018. During the meeting, we got to hear more about the Scottish Government’s ambitio…

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